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Privacy Policy

Updated as of May 2024

Hound HQ LLC, operating as “Hound HQ” (“Hound HQ”, “we” or “us”) is committed to protecting your privacy and safeguarding your personal information.  This Privacy Statement describes how we may collect, use and disclose personal information on our websites (“websites”).  This Privacy Statement applies to any personal information we collect or receive about you, from any source.  However, it does not apply to any personal information that is collected when you sign up for an account or login to your account that is hosted and controlled by Kinship Partners, Inc. (“PetExec”). Please refer to PetExec’s privacy policy and terms of use to learn more about how they handle your information. 

By submitting your personal information, using our websites, or subscribing to our services or products, you signify your agreement to the terms and conditions of this Privacy Statement.  Please check back periodically as this Privacy Statement may be amended from time-to-time. 

What personal information do we collect?  To whom do we disclose personal information? 

We may collect several types of information from and about users of our website, including information: 

We collect this information:  

In general, you can browse our websites and “opt-out” from providing us with any personal information.  Once you agree to provide us with personal information, you are no longer anonymous to us. If you choose to purchase certain services you may be required to provide contact and financial information to our third party payment service provider, and other personal information as indicated on the forms throughout their websites. Please review their policies posted on their website to see how they handle your information. Where possible, we indicate which fields are required and which are optional.  You always have the option to not provide information by choosing not to use or purchase a particular service. 

We identify the purposes for which we may collect, use and disclose your personal information at the time that we collect such information.  Such purposes include providing and delivering products or services to you, responding to your inquiries, and internal business purposes such as administering or improving our website.  We obtain your consent for such purposes at or before the time that we collect, use or disclose your personal information, except where permitted or required by law. 

Hound HQ may share personal information in order to fulfill the purposes that you have consented to.  We may also share your personal information with third party service providers as necessary for them to provide services on our behalf.  Some service providers may be located outside of the USA where personal information may be subject to the laws of those jurisdictions. 

How do we retain and safeguard your personal information? 

We retain personal information for as long as necessary to fulfill the purposes for which it was collected and as permitted or required by law.  We have implemented, or intend to implement, physical, organizational, contractual and technological security measures to protect your personal information from loss or theft, and unauthorized access, disclosure, copying, use or modification. 

How do we monitor our websites? 

Our websites may place and access cookies when you visit our websites.  A cookie is a small data file that websites commonly write to your computer.  A cookie file contains information that can identify you each time you visit the website.  Our websites use cookies as a way to measure website activity and traffic patterns.  We may use third party vendors and advertising networks to serve advertisements on our websites.  Such third parties may place and access cookies on your browser, including for the purpose of delivering tailored advertisements to you.  That activity is subject to such third parties’ policies and terms.  You may choose to set your computer to reject cookies if you desire.  However, if you refuse to accept cookies, you may not be able to use some of the features available on our websites. 

From time to time, we collect certain usage information from our servers, or servers that belong to third parties, that relates to the use of our websites.  We use this information to improve our websites, for example by enhancing pages or features that are visited frequently, and on occasion we may share this information with our affiliates or other third party companies to provide them with an indication of the amount of interest in our websites for advertising purposes and to help us plan for technical improvements. 

No mobile information (text messaging originator opt-in data and consent) will be shared with third parties/affiliates/business partners for marketing/promotional purposes. The opt-in is not transferable to another party involved in the process. 

Do Third Parties Use Cookies or  Other Tracking Technologies? 

Some content or applications, including advertisements, on the website are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.  

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.  

Google Analytics 

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page. We also encourage you to review the Google’s policy for safeguarding your data

How can you access your personal information? 

We will make available to you any personal information that we have collected, used or disclosed from our website, upon your written request, to the extent permitted by law. We will attempt to respond to your written request within thirty (30) days.  We will advise you in writing if we cannot meet your request within this time limit. For personal information related to your account and profile you will need to review PetExec privacy policy for their procedure on making such request. 

Children’s Online Privacy Protection Act Notification 

Our services are not designed or intended for use by children under 13. If you are under 18, you should use the services only with involvement of a parent or guardian. 

Pursuant to 47 U.S.C. Section 230(d) as amended, Hound HQ hereby notifies you that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to material that is harmful to minors. Information identifying current providers of such protections is available at the Electronic Frontier Foundation website 

Notice to Residents of Countries outside the United States of America 

Hound HQ is headquartered in the United States of America.  Personal information may be accessed by us or transferred to us in the United States or to our affiliates, business partners, or service providers elsewhere in the world.  By providing us with personal information, you consent to this transfer.  We will protect the privacy and security of personal information according to this Privacy Policy, regardless of where it is processed or stored. 

Changes in this Privacy Statement 

If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.  We reserve the right to modify this Privacy Policy at any time, so please review it frequently. 

Contact Us 

Our Compliance Administrator is accountable for our compliance with this Privacy Statement and applicable privacy law.  All comments, questions, concerns or complaints regarding your personal information should be forwarded to our Compliance Administrator as follows: 

Hound HQ, LLC 
Attn:  Compliance Administrator